Process Expert

Description

Has responsibility for handling daily Documentation tasks in line with
the Client/Process IOP's and ensures quality of service is maintained at
all times.
May support peers with technical or process related challenges during
process execution Has accountability for preparation of export/import documentation and
submission of the same timely and accurately to stakeholders.
Adheres to IOPs and deviations to be checked prior with stakeholders.
Focuses on data quality to ensure SLAs are met.
Up-to-date understanding/training of Process and IOPs to create
documentation.
May perform root cause analyses in the event of escalations.
May train new hires on the process(es). Flexible to work in night shift.